Terms and Conditions

Quote: Quotes are based on all belongings being properly boxed, bagged and ready to go into the van for the time arranged.

All quotes are calculated from the information that you supply. Please ensure that you provide a reasonably accurate account of the number and size of items to be moved.

Included in the quote: Your quote covers one trip (unless otherwise agreed), and includes Van With & Man helping you to load and unload.

Overloaded boxes: Items should be spread evenly between boxes to avoid overloading. A good rule of thumb is if you can’t comfortably lift a box that you have filled, nor can Van with a Man.

Parking: We are experienced in minimizing the possibility of incurring a parking ticket. However, please be advised that if a fine were to be issued, the cost is added on to the amount payable.

Insurance: Van with a Man is comprehensively insured to carry out hire and reward removal work with the insured vehicle. However, this cover does not normally extend to goods in transit, so customers may wish to arrange their own insurance if required.

Payment: Payment is taken in cash on completion, best van and man does not accept personal cheques, but may accept a company cheque if agreed in advance.

Disclaimer: Please note whilst every care is always taken, best van & man cannot be held liable for any accidental loss or damage incurred while handling customer goods.

Single items: Any single item must not weight more than 30kg PER MAN lifting it, for Health and Safety stipulations and insurance reasons. If you have a very heavy item please ensure you have enough people to carry it – we reserve the right to refuse transit if potentially dangerous or harmful to the item, our staff or the customer.

Packed Items: Delicate or fragile items must be adequately packed or protected by the customer – we only carry blankets for general protection while in transit. Insurance rights may be invalidated if the items are not fit for transit.

Cancellation: If you need to cancel but do not inform us at least 12 (twelve) hours before our due arrival time, you will be liable to a call out fee of 50% of your booking cost.

Non Payment: Any outstanding invoice unpaid after 14 days will incur interest, calculated daily and backdated to the job date, at 3% above the current stated Santander interest rate. After 30 days, the invoice will incur a further £35 administration surcharge and be passed on to a 3rd party collection agency. We will inform you 5 days before this occurs, and after this we will have no further responsibility or involvement in the debt.